Client Services Director (Part-Time)

This is a part-time position of approximately 12 hours per week and is an onsite role at the Dawn Centre in Cambridge, Ontario.  If you have any questions about the position or would like to submit a resume, please contact Birgit Pellizzari at bpellizzari@dawncentre.ca or 519-620-0204.

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Overview:

The Client Services Director (CSD) is a position of Christian ministry whose primary responsibility is to oversee client support services and supervise client care workers (CCWs) within the centre. The CSD and CCWs provide emotional and spiritual client support alongside healthcare professionals (HCPs) and facilitate client programs, material supports and community referrals. The CSD collaborates with the Nurse Manager (NM) to ensure coordinated and high-quality whole person client care.

Reporting Structure:

Reports to: The ED

Supported and guided by: The NM

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Supervises

CCWs (in collaboration with the NM)

 

Qualifications:

1. Expresses full agreement with Centre’s Purpose, Mission and Vision Statements, the Sanctity of Human Life Statement, the Statement of Faith and Core Values 

2. Expresses full agreement with Clinic’s Code of Ethics and Professional Conduct and Lifestyle Standards Policy

3. Have a minimum diploma or bachelor's degree, or substantial experience in a related field including (but not limited to) social work, counselling, occupational therapy, or nursing

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Personal Attributes:

1. Pioneering: Embraces the organization’s mission whole-heartedly recognizing the opportunity to exercise managerial courage in forging new pathways in community-based client care 

2. Conscientious: Pays keen attention to detail, ensuring compliance with policy, and acts to enhance the quality of a professional and safe practice environment

3. Discerning: Able to exercise sound judgment to ensure each client feels safe, supported and able to make autonomous decisions

4. Discreet: Careful and circumspect in words and actions, including a commitment to respecting patient confidentiality 

5. Spiritual Leadership: Speaks and acts in a way that exhibits a deep understanding of and commitment to Christian love and ethics and encourages others to do the same

6. Sensitive: Care that is guided by conscious participation with clients using a number of relational skills including listening, questioning, empathy, mutuality, reciprocity, self-observation, reflection, and an awareness of emotional contexts

7. Compassionate: Able to, in a relational context, notice another person’s pain, experience an emotional reaction to that pain, and act in some way to help ease or alleviate the pain

8. Objective: Takes action to intentionally minimize the potential influence of personal values, beliefs and positional power on client assessment and care

9. Flexible: Recognizes how to adapt care to advance client values, interests, and ultimately, promote client health and well-being

10. Openness: Explores and develops a range of possible alternatives and approaches for care with clients

Knowledge and Competencies:

1. Leadership: Demonstrates ability to serve the ministry by leading and supervising CCWs, supporting their ability to provide high-quality, non-judgmental care.

2. Expertise: Uses a broad base of evidence-informed practice that incorporates research, expertise, client preferences, and other available resources.

3. Professional development: Seeking and using new knowledge that may enhance, support, or influence competence in practice.

4. Spiritually mature: Evidences clear practice of holistically integrating Christian doctrines, teaching and practices into daily living.

5. Commitment to women’s health: Motivated by the desire to ensure women have justice in their access to information and support for their reproductive health decisions.

6. Strategic: Engaging in relational practice that integrates with existing community services, reduces redundancy and provides a unique contribution to client care.

7. Ethical: Recognizes and respects the intrinsic worth of each human being.

8. Computer skills: Able to use web-based software and Microsoft office applications.
    

All personnel, including staff and volunteers should seek to be a role model in attitude, speech, and actions in their consistent daily walk with Jesus Christ. They should be prepared to explain Dawn Centre’s Christian beliefs and practices to all visitors and callers. And they should be prepared to provide resources and assistance, consistent with the Statement of Faith and Mission Statement, to all those who inquire.​