We are looking for an

Client Services Director

Position Overview

The Client Services Director (CSD) is a position of Christian ministry whose primary responsibility is to oversee client support services and supervise client care workers (CCWs) within the centre. The CSD and CCWs provide emotional and spiritual client support alongside healthcare professionals (HCPs) and facilitate client programs, material supports and community referrals. The CSD collaborates with the Nurse Manager (NM) to ensure coordinated and high-quality whole person client care.

Reporting Structure

Reports to: The ED

Supported and guided by: The NM

Supervises

CCWs (in collaboration with the NM)

Qualifications

1. Expresses full agreement with Centre’s Purpose, Mission and Visions Statements, the Sanctity of Human Life Statement, the Statement of Faith and Core Values.
2. Expresses full agreement with Clinic’s Code of Ethics and Professional Conductand Lifestyle Standards Policy
3. Have a minimum diploma or bachelor's degree, or substantial experience in a related field, including (but not limited to) social work, counselling, occupational therapy, or nursing.

Knowledge & Competencies

Leadership: Demonstrates ability to serve the ministry by leading and supervising CCWs, supporting their ability to provide high-quality, non-judgemental care.
Expertise: Uses a broad base of evidence-informed practice that incorporates research, expertise, client preferences, and other available resources.
Professional development: Seeking and using new knowledge that may enhance, support, or influence competence in practice.
Spiritually mature: Evidences clear practice of holistically integrating Christian doctrines, teaching and practices into daily living.
Commitment to women’s health: Motivated by the desire to ensure women have justice in their access to information and support for their reproductive health decisions.
Strategic: Engaging in relational practice that integrates with existing community services, reduces redundancy and provides a unique contribution to client care.
Ethical: Recognizes and respects the intrinsic worth of each human being.
Computer skills: Able to use web-based software and Microsoft office applications.

Responsibilities

a. Provides direct support services for clients

b. Participates with HCPs in collaborative case management

c. Facilitates programs with clients

d. Arranges for client referrals and follow up appointments

e. Evaluates, selects and maintains needed educational materials andcommunity resources for client use.

f. Prays with and offers spiritual care for clients as they consent to, offering spiritual care referrals to local churches and other religious agencies as requested.

g. Maintains, reviews and updates client support services policies and procedures.

h. Provides reports to the ED Executive Director annually, or as requested.

i. Gather and organize annual support services statistical information

j. Coordinates client care services with the NM.

k. Oversees maintenance of non-healthcare non-medical client files.

l. Manages other CCW personnel, including:

i. Scheduling

ii. Holding regular meetings with CCWs to evaluate client care needs and plan support.

iii. Debriefing following client sessions and offering suggestions and encouragement.

iv. Ensuring appropriate client follow up completed by CCWs.

m. Provide spiritual care for staff including, but not limited to, facilitating devotions, praying with staff and maintaining openness to spiritual care discussions.

n. Oversees training and orientation of CCWs, including with respect to its Christian ministry and mission.

All personnel, including staff and volunteers, should seek to be a role model in attitude, speech, and actions in their consistent daily walk with Jesus Christ. They should be prepared to explain Dawn Centre’s Christian beliefs and practices to all visitors and callers. And they should be prepared to provide resources and assistance, consistent with the Statement of Faith and Mission Statement, to all those who inquire.

Position Details

Position Title: Client Services Director
Type: Part-Time

Hours: 12 hours per week, 2-day position

Location: On-site

How to Apply

Interested applicants are invited to submit a résumé and cover letter to:

Birgit Pellizzari: Executive Director
Email: bpellizzari@dawncentre.ca

Phone: 519-620-0204

We welcome passionate individuals who are committed to supporting community impact, organizational growth, and the mission of the Dawn Centre.